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FAQs

FAQs2017-11-23T21:27:23+11:00
Why can’t I book my course or a ticket for a workshop? 2020-03-02T14:01:49+11:00

If you are new to the school then you need to contact us first via the Enquiry form before you can book any courses. This is so that we can determine the suitable level of the class/workshop before you join it. Once we have your details and we have spoken to you, we can activate your membership. This will allow you to enrol in our classes and/or workshops. 

If you are already registered with us then you simply need to log in to your online account and make your booking. Check that you are logged in – “G’day + username” should appear in the top right-hand corner of your screen. 

I’m not a registered student – how do I create an online account? 2020-03-01T15:54:15+11:00

Please fill in the Enquiry form and we will get back to you shortly with more details 

I’ve received an email from you confirming my membership, but I still can’t enrol online. 2020-03-01T15:53:37+11:00

Refresh your screen and try logging in again. if still not successful, press F5 to clear your browser history on your computer, and then log in Check that you are logged in: “G’day + username” should appear in the top right-hand corner of your screen. 

I’m already a registered student – how do I log in? 2020-03-02T14:05:16+11:00

Use your email address and password that we sent to you when you first registered with us. If you have forgotten your password click on ‘Forgot password’. We’ll email you a new password, which you can copy and paste – you can change your password when you are logged in, via My Account 

I’ve forgotten my password! 2020-03-02T14:07:03+11:00

Click on ‘Forgot password’ if you are not sure what it is. We will email you a new password, which you can copy and paste – you can then change your password when you are logged in, via My Account 

OK, I’m logged in now, but how do I re-enrol in my class? 2020-03-02T14:08:59+11:00

Once you are logged in to ‘My Account’ you will see a blue ‘Re-enrol’ button on the menu. Click on this button and choose your class level. Click on the class to access further details. Click on ‘Add to Cart.  You will then see this product (your class) in your cart. You can proceed to check out to make your payment either by bank transfer (no fee) or credit card (fee applies) 

I’d like to pay by bank transfer, where can I find the payment details? 2020-03-04T18:10:37+11:00

Our bank details are on the enrolment confirmation e-mail that you will receive once you have clicked on ‘Place Order’. 

How do I know if I am definitely enrolled? 2020-03-02T14:10:36+11:00

You will receive an email confirmation from us once you have clicked on ‘Place Order’ and your payment is being processed. 

How can I check which bookings I have already made? 2020-03-02T14:11:58+11:00

Log in to your account and you will see a menu on the left hand side of the page. Click on ‘My Bookings’ to see which classes/workshops you have enrolled in.

Are workshops open to non French à la Carte enrolled students?2018-07-26T20:43:28+10:00

YES! This is actually a good way to (re)connect with your French language journey. Please check, however, the required level to register.

Is there any discount for two members from the same family to attend classes?2018-07-26T20:44:00+10:00

YES! A 10% discount applies to couples or two members of the same family when similar classes are booked by both for a whole period.

Can I refer someone to the classes?2018-07-26T20:45:10+10:00

Of course! Please contact our Principal … You can even offer a term’s fees as a gift to a friend or family member.

When can I join a beginners’ class?2017-11-24T06:59:39+11:00

It is important to join a beginners’  class at the beginning of the first semester. Without the basics, joining in the middle of the year won’t be possible. For the other levels, depending on places available and after a trial, you can join any time during the year.

What happens when I plan to travel?2017-11-24T07:01:13+11:00
Can I make up for an unattended class?2018-07-26T20:45:47+10:00
How do I cancel my workshop booking?2018-07-26T20:46:26+10:00

Workshop fees aren’t refundable. Please contact our Principal as soon as possible as there could be someone on the waiting list, ready to replace and refund you!

Is travel insurance included?2018-07-26T20:33:26+10:00

Travel insurance isn’t included in the immersion packages. It is your responsibility to organise this yourself. Please check immersion memos for details.

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