Terms and Conditions – French à la Carte

French à la Carte offers General French classes and Conversation Classes for Adults on Sydney’s North Shore at Pymble Golf Club in St Ives and Bayview Golf Club in Mona Vale, and online via Zoom. French à la Carte also offers a wide range of workshops, events and immersions in French and/or about French language and culture.

These terms and conditions (“T&C”) will remain applicable until French à la Carte notifies the Student of their amendment.

Term Classes

Enrolment

  1. The person who enrols for learning French with French à la Carte (the “Student”) accepts these T&C.
  2. The Student’s enrolment comprises the entire agreement between French à la Carte and the Student, and supersedes all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, both written and oral.
  3. By accepting these T&C the Student agrees to pay the tuition fees for the tuition provided by French à la Carte. Payment can be made by bank transfer or by credit card via our website or over the phone. All transactions are in Australian Dollars. All prices as displayed on the French à la Carte website are inclusive of GST.
  4. General French classes are generally payable on a semester basis (sixteen lessons over two terms of eight weeks each) before the semester begins. Exceptions can be made to pay on a term basis for General French classes, after discussion with the School Director. Conversation classes are payable on a term basis (eight lessons over one term).
  5. Enrolments can be made online, but will not be confirmed until the full payment has been received in the French à la Carte bank account. 
  6. The Student accepts to pay the full amount of the tuition fees and accepts that no part of this tuition is refundable, even if the Student does not complete the tuition.

Class allocation

For a non-beginner Student, the School Director of French à la Carte will discuss with the Student and, depending on his/her level and availabilities as well as spaces available in the class, will offer him/her a place in a specific class. Suitability is then confirmed by the class teacher. If the class doesn’t suit the student, the School Director will offer the Student a place in a different class.

Trial lesson

French à la Carte offers one or two trial lessons in different classes to new Students who wish to attend a class before deciding if they want to enrol. Trial lessons are in place to ensure each Student joins a class that best fits their level and expectations.

Trial lessons are at no obligation, which means that the Student does not have to pay anything if they decide not to enrol. If a Student decides to enrol after their trial lesson, the trial lesson will be charged the price of a regular lesson and included into the Term’s fees.

Class Tuition

  1. Change of class: French à la Carte is responsible for allocating the Student to the class that best corresponds to the Student’s language level and needs.  Any change of class requires the approval of the teacher and the School Director.
  2. Number of students: The maximum number of students per class is sixteen students for the General French classes, and six students for the Conversation classes.
  3. Cancellation of classes: In the case of insufficient numbers of students or unforeseen circumstances, French à la Carte reserves the right at its entire discretion to cancel a class.  In the event of such cancellation of a class, students will be given the option of either attending a different course or receiving a full refund of fees paid. Where classes are deemed by the School Director to be below a minimum viable number, the option may also be offered to students to pay a supplement to keep the class going.
  4. Class Material: Students in Beginners classes may be asked to purchase a textbook and/or exercise book for the Elementary 1 classes. Textbook and Exercise book fees are not included in the tuition fees. Material will be provided by the teachers and is included in the tuition fees for all non-Beginners classes.
  5. Change of class venue or teacher: Although classes are scheduled in advance, French à la Carte reserves the right to make appropriate changes due to extraordinary circumstances. These may include a change of premises, schedule, or teacher allocation. We will endeavour to give sufficient notice of any necessary changes (these are extremely rare occurrences). French à la Carte reserves the right to change teachers during the class term.
  6. Public Holidays: Please note that lessons will not be held on New South Wales public holidays. In this case, make up lessons are scheduled in advance for another day.

Cancellations

  • 10 Business Days or more prior to starting date: 100% refund
  • 5 to 9 Business Days prior to starting date: 50% refund
  • Less than 5 Business Days prior to starting date: 0% refund

Note that “Business Day” being in these T&C a day which is not a Saturday, a Sunday or a public holiday in NSW.

Missing a class

Students will receive all the relevant documents (lesson plan, handouts and notes) sent to them via email by their teacher after the class has taken place. They are encouraged to print out and study these at home, and use question time during next lesson to help them catch up.

No partial refund can be granted for classes not attended and no postponement can be allowed except under special circumstances whereby justification is provided by the Student and/or approval from French à la Carte is granted at its discretion.

French à la Carte asks Students to please advise their teacher of their absence as early as possible, as numbers can impact class preparation.

Missing several classes (only valid for General French classes)

If a Student is away for 4 lessons or less in a row within a term, the same applies as if they miss a class (see above). French à la Carte asks Students to please advise their teacher of their absence as early as possible.

If a Student plans to be away for a full 8-week term, they can choose to pay a Notes Only fee of $96 per term for the full set of documents (lesson plans and notes) in lieu of the full class fee. Help with catching up will be at the teacher’s discretion. This fee also guarantees that the Student’s place is kept in their class. Note that this arrangement has to be organised with the School Director before the semester begins.

Discount & special offers

  • Couple Discount: A 10% discount applies to couples when similar classes are booked by both for a whole period.
  • Refer a Friend Offer: One Apéro Box will be offered to any student currently enrolled in a General French or Conversation course who refers a new student, who hasn’t previously been enrolled in a course at French à la Carte, and who enrols for a full Term of General French classes. The Apéro box includes 1x crottin goats cheese, 1x 100gr Comte 15 months, 1x Saucisson & 1x 187ml bottle of Chambourcin Cassegrain.
    The new student will receive a 15% discount for the Term fees.
  • Special Launch offer for Bayview classes: A 15% discount on the Term’s fees applies for two new students enrolling together for Term 4 2020 in a class at Bayview Golf Club. This offer doesn’t apply to existing students or students currently enrolled in a course à French à la Carte.

These offers are not cumulative and can only be redeemed once by each Student. 

To redeem an offer, send us an email at info@frenchalacarte.com.au mentioning which offer you would like to redeem and the name of both students or future students.

Holiday Workshops & Events

Cancellations

  • 10 Business Days or more prior to Workshop or Event: 100% refund
  • 5 to 9 Business Days prior to Workshop or Event: 50% refund
  • Less than 5 Business Days prior to Workshop or Event: 0% refund

Note that “Business Day” being in these T&C a day which is not a Saturday, a Sunday or a public holiday in NSW.

Exception to the Cancellation policy: A workshop or Event can be refundable if the Student who cancels finds someone to replace him/her for the Workshop or Event, upon agreement of the School Director.

Immersion courses

Deposit

A deposit is payable by the announced date. The deposit is only refundable by the given date if a replacement is found by the Student or in the case of cancellation by the school/immersion organiser.

Please refer to specific enrolment/cancellation policies in the immersion memos for more details.

Confidentiality – privacy

French à la Carte’s privacy policy, which sets out how French à la Carte will use Students’ information, can be found on its website: https://www.frenchalacarte.com.au/privacy/.

French à la Carte will make reasonable efforts to keep any such information that French à la Carte has about its Students secure and to ensure that any of French à la Carte employees or agents who have access to personal information do not make any unauthorised use, modification, reproduction or disclosure of that information.

Upon enrolment into the classes, French à la Carte may use the content from the Student’s emails to French à la Carte in its marketing materials and on its website testimonials page, as well as send the Student a monthly newsletter.  In doing so, the Student’s identity will never be revealed; however French à la Carte will use the Student’s initials. French à la Carte will also respect the Student’s privacy and only comments related to course outcomes and the Student’s experiences will be mentioned after first requesting permission from the student.

Force Majeure

French à la Carte shall not be liable or responsible to the Student, nor be deemed to have defaulted or breached this agreement, for any failure or delay in fulfilling or performing any term of the enrolment of the Student for classes when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of the French à la Carte, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting online operators or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage. This clause expressly includes any further circumstance related directly or indirectly to the current coronavirus crisis such as governmental/state decisions, unrest, breakdown or power outage, etc.

Jurisdiction

Any legal suit, action or proceeding arising out of or relating to these T&C and to the enrolment of the Student shall be instituted in the courts of New South Wales (Australia).

Miscellaneous

Notices: All notices, request, consents, claims, demands, waivers and other communications hereunder (each, a “Notice”) shall be in writing and addressed to the parties at the addresses set forth on the enrolment documents or to such other address that may be designated by the receiving party in writing.  All Notices shall be delivered by personal delivery, nationally recognized overnight courier (with all fees pre-paid), or certified or registered mail (in each case, return receipt requested, postage prepaid).  

Severability: If any term or provision of either these T&C or the enrolment of the Student is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of these T&C or the enrolment of the Student invalidate or render unenforceable such term or provision in any other jurisdiction.

Survival: Provisions of these T&C and the enrolment of the Student which by their nature should apply beyond their terms will remain in force after any termination or expiration of this Order including, but not limited to, the following provisions: compliance with Laws, confidentiality, Governing Law, submission to Jurisdiction and survival.

Updated September 2020

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